Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Lucky Star Casino. Please read them carefully before creating an account, depositing funds or participating in any casino game. By using the website, you confirm that you understand and accept these Terms, together with any rules or information displayed on relevant pages.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Lucky Star Casino website, account services, games, promotions and related features. They form an agreement between you and the operator of the website. If you do not agree with any part of these Terms, you must not access the website or use its services.

In this review

You are responsible for reading the current version of these Terms before using the website. Other rules may apply to particular games, promotions, payment methods or features. Where additional rules are provided, they form part of these Terms. If there is an inconsistency, the specific rules for the relevant service may apply to that service.

The website is intended for people who are legally permitted to access online gambling services in their place of residence. You must check the laws that apply to you before using Lucky Star Casino. Access may be restricted in some locations, and the website does not represent that its services are available or lawful everywhere.

You must be at least 18 years old, or any higher minimum age required by the law that applies to you, to open or use an account. Lucky Star Casino may request evidence of age and identity at any time. If you cannot provide satisfactory evidence, access to your account may be restricted or suspended.

Changes to these Terms

These Terms may be updated from time to time to reflect changes to the website, services, legal requirements or operating procedures. The updated version will apply when it is published on the website, unless a different effective date is stated. You should review the Terms regularly. Continuing to use the website after an update means that you accept the revised Terms.

2. Accounts, identity and security

You may need to create a personal account to use some or all of the website’s services. You must provide information that is accurate, complete and up to date. You must not create an account using another person’s details, allow another person to use your account or operate more than one account where this is not permitted.

Keep your username, password and other access information confidential.
Use your account only for your own personal use and not on behalf of another person.
Tell the operator promptly if you believe that your account has been accessed without permission.
Update your personal information when it changes or when the website asks you to confirm it.
Co-operate with reasonable identity, age, payment and security checks.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the operator determines that you were not responsible for the relevant loss or activity. The operator may refuse an account application, limit access, suspend an account or close an account where it considers this necessary for security, legal, regulatory, compliance or operational reasons.

Identity verification may include requests for documents or other information. The operator may also carry out checks relating to age, payment ownership, fraud prevention, financial crime, responsible gambling and compliance with applicable requirements. These checks may delay or prevent access to some services until they are completed.

You must not use an account to conceal your identity, avoid account restrictions, bypass a self-exclusion arrangement, interfere with another account or assist another person to access services unlawfully. Any information supplied to the website must not be misleading or deliberately incomplete.

3. Deposits, withdrawals and game play

Available payment methods, currencies, minimums, maximums and processing requirements may be shown on the website or during a transaction. You should check the information presented before confirming a deposit or withdrawal. A payment may be declined, held for review or reversed where this is required by the payment provider, applicable law, security controls or account verification procedures.

You must use a payment method that belongs to you or that you are authorised to use. Payments made by another person may be rejected or returned. You are responsible for ensuring that the details supplied for a transaction are correct. Any charges imposed by a bank, payment provider or other third party may be your responsibility.

Withdrawals may be subject to identity checks, payment checks, anti-fraud procedures and any conditions displayed when the request is made. The operator may return funds through the original payment method or another available method where appropriate. Processing times can vary because of verification, payment providers, weekends, public holidays, technical issues and other circumstances outside the operator’s control.

You must not deposit or use funds obtained from illegal activity, fraud or any other unlawful source. You must not use the website for money laundering, terrorist financing, fraud, unauthorised commercial activity or any other prohibited purpose. Transactions may be monitored, delayed, refused or reported where required or considered appropriate.

Games and results

Games are offered subject to their displayed rules and technical operation. Before playing, you should review the rules, stake information and any relevant conditions. Where a game uses a random number system or another game outcome system, the recorded result will generally determine the outcome, subject to correction of a technical or obvious error.

If a game is interrupted, displayed incorrectly or affected by a material technical fault, the operator may investigate the incident and take reasonable steps to correct it. This may include cancelling or adjusting an affected transaction where permitted. You should not attempt to exploit a known error, malfunction or vulnerability.

You are responsible for checking your balance, transaction history and game activity. If you believe that a transaction or result is incorrect, you should raise the issue through the available support process as soon as reasonably possible and provide enough information for it to be reviewed.

4. Promotions, responsible gambling and prohibited conduct

Promotions, bonuses, tournaments and other offers may be subject to separate promotional terms. Those terms should be read before an offer is accepted or used. They may include eligibility requirements, qualifying transactions, expiry periods, game restrictions, wagering requirements, maximum values or other conditions. If you do not meet the relevant conditions, an offer or associated benefit may not be available.

Promotional participation must be genuine and personal. You must not abuse an offer by creating multiple accounts, using another person’s account, exploiting a technical or administrative error, coordinating activity improperly or using any method intended to obtain an unfair advantage. The operator may review, withdraw or refuse a promotion where it reasonably suspects abuse or a breach of the applicable terms.

Responsible gambling

Gambling involves risk and should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits for time and spending, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to recover previous losses.

Do not borrow money or use essential household funds for gambling.
Do not chase losses or increase stakes because of frustration or excitement.
Use available deposit, spending, time-out or account restriction tools where they are offered.
Consider self-exclusion if gambling is no longer enjoyable or is becoming difficult to control.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

You may ask for help with responsible gambling options through the website’s available support channels. Requests for account closure, self-exclusion or restrictions may be handled in accordance with the relevant procedures. You must not try to open a new account or use another person’s account to get around a restriction.

Unacceptable use

You must not interfere with the website, introduce malicious software, use automated systems without permission, reverse engineer the services, scrape content, overload the network or attempt to access accounts or systems without authorisation. You must not use the website to harass, threaten, defame, deceive or harm another person.

5. Website content, privacy and legal responsibility

The website and its content are provided for general information and use. Reasonable efforts may be made to keep information accurate and available, but the operator does not guarantee that the website will always be uninterrupted, error-free, secure, current or suitable for every purpose. Technical maintenance, service changes, outages and events outside reasonable control may affect availability.

Unless stated otherwise, website text, graphics, logos, software, layouts and other materials are protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without the required permission.

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. By using the website, you acknowledge that information may need to be collected and used for account administration, payments, security, verification, responsible gambling, fraud prevention, customer service and legal compliance. You should read the Privacy Policy for further information about data handling.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment services, device or network problems, unauthorised access caused by your failure to protect account information, or your breach of these Terms. Nothing in these Terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under applicable Australian consumer law.

If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

Governing law and enquiries

These Terms are intended to operate subject to the laws and mandatory consumer protections that apply to the relevant user and the services provided. Any dispute should first be raised through the available customer support process so that it can be reviewed. You should retain relevant transaction records and provide clear details when making an enquiry.

If your account is closed or these Terms end, provisions that by their nature should continue will remain effective, including provisions relating to outstanding transactions, responsible use, intellectual property, privacy, liability and dispute handling. The latest version of these Terms will remain available on the website for reference.